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How to Complain About SAPS Poor Service Delivery
Complain to the
IPID

What is the IPID

What can the IPID do for you

Lodging a complaint against SAPS

Listed below are the types of complaints that are received by the Independent Complaints Directorate (IPID):

Should you have a serious complaint or one that calls for a high level of confidentiality, it is recommended that you approach the IPID office nearest to you to arrange an appointment.

Abuse of power that has a significant community impact in terms of injuries caused; numbers of persons affected; amount of money involved; or period of time during which it occurs.

A complaint may be e-mailed OR faxed to the IPID

Mpumalanga Office: Acting Provincial Head:
Mariaan Geerdts
2nd Floor Nedbank Centre
48 Brown Street
Nelspruit


Private Bag X11325
Nelspruit
1200 1200

Tel: (013) 754 1000
Fax: (013) 752 2602
e-mail:
icdpta@icd.pww.gov.za

Complaints that are not accepted by the IPID

In order to avoid a duplication of services and efforts of Government departments and to ensure the effective and efficient use of the limited resources available to the ICD, the following policy guidelines have been determined:

Matters of the kind referred to above may, however, be accepted in exceptional, compelling circumstances, with the consent of a person of the rank of Director or higher.

Compliment towards a SAPS member

If you wish to compliment a member of the SAPS for the excellent manner in which he/she may have conducted his/her official duty, fill in the form below and e-mail it to: nmanne@icd.pwv.gov.za


DOWNLOAD IPID ACT 1 OF 2011>>>>> How to Complain About SAPS Poor Service Deliver

 ©  IMPORTANT DISCLAIMER: While every attempt has been made to ensure the information on the Dcssl Website is accurate, Dcssl does not accept any claims arising out of inaccuracies caused by human error or electronic fault or in any other form whatsoever. Should you find any inaccuracies, kindly forward the information to the webmaster@Dcssl.gov.za