How to Complain About SAPS Poor Service Delivery
Complain at the Department

Fill in the Complaints Form

• Fill in the form and send it to the Department of Safety and Security via fax or e-mail as follows:

• Department of Safety and Security Monitoring & Evaluation: Complaints Section Attention:
  Werner Bezuidenhout / Evelyn Nkwenyane / Vusi Thugwane
  Fax: (013) 766 4615/00
  e-mail: wbez@nel.mpu.gov.za / nkwenyane@nel.mpu.gov.za / vthugwane@nel.mpu.gov.za

• Phone the department if you do not have fax or e-mail facilities:

• Werner Bezuidenhout – Deputy Director: Complaints
  Tel: (013) 766 4018082 781 4421
• Evelyn Nkwenyane – Assistant Director: Complaints
  Tel: (013) 766 4064 / 083 609 6425
• Vusi Thugwane – Administration Officer: Complaints
  Tel: (013) 766 4092 / 082 597 5472
  The department will do the following:

• Look at the seriousness of the case.
• If the case is not so serious it will be sent to the Provincial Commissioner for intervention o If the case is very serious it will be sent to the Independent Complaints Directorate
• The department will follow-up on the case and provide feedback to the complainant